Fulfillment Policies

At REI Unlock, we aim to provide transparency and clear expectations regarding our services. Below are the fulfillment policies for various aspects of our business.

Refund Policy

Our goal is to provide high-value services to all clients. However, setup fees are non-refundable. Please note that fees for completed services such as marketing, lead generation, or skip tracing are non-refundable once delivered. Refunds for subscription payments may be considered on a case-by-case basis, but the following conditions must be met:

- The client must have completed all training sessions.

- The client must have attended all three setup and onboarding meetings. And attended 75% of group meetings, office hours, or AI Power Hours held since their purchase date.

- The client must have used the system for outreach to a minimum of 1,000 contacts.

In such cases, we may offer a discounted or complimentary month of service, though full refunds are generally not provided as products & services are rendered and accessible on purchase.

Shipping and Delivery Policy

Most of our services are delivered digitally and instantly upon purchase. However, customers must complete the required onboarding survey, setup process, and training to fully unlock all features. Additionally, customers are required to attend at least 75% of group meetings, office hours, or AI Power Hours for ongoing support.

For skip-traced lists, the delivery is generally within 24-72 hours, but it can take up to 5 days in cases involving holidays, lists containing a large number of LLCs, or custom requests.

### Return Policy and Process

As our services are digital, returns are not applicable. If you encounter issues with the quality of data provided (e.g., inaccuracies in skip-traced lists), please contact us for assistance or corrections.

### Cancellation Policy

Clients may cancel their services at any time. However, we require a 30-day notice to ensure the smooth termination of services. All related charges for marketing campaigns, phone lines, and other services will continue to accrue during this notice period.

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## Custom Buildout Services (Exclusive Terms)

For clients engaging in our Custom Infrastructure or Empire Buildout services, the terms and timelines are different from those outlined above. These terms are exclusive to our buildout packages and do not apply to our Essentials, Professional, or Platinum plans.

Custom buildouts, which involve in-depth work like employee placement, website creation, AI development, and system training, incur 4 to 5 figure setup fees and may take up to 90 days for full delivery. Services may include:

- Employee placement

- Website buildout

- Employee training

- AI building and training

- System and process creation

- Custom message scripts and more

### Refund Eligibility (Custom Buildouts Only)

To be eligible for any refund (up to 65%) for custom buildouts, clients must meet the following requirements:

1. Complete all milestones assigned during the project.

2. Attend at least 75% of all meetings, including setup and onboarding.

3. Complete and fully implement all steps of the guaranteed system.

4. Respond to our team within 48 business hours of communications.

Please note: Refunds are not guaranteed for custom buildouts. However, clients who meet these conditions may be eligible for a partial refund, depending on the circumstances. Setup fees are non-refundable.

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This distinction makes it clear that the Custom Buildout Services have separate policies and requirements from our standard subscription plans.

Let me know if this version meets your expectations!